Refund policy

At Chalkless Australia, we are committed to providing high-quality Grip Enhancer products and accessories. If you are not completely satisfied with your purchase, we are here to help.

This policy applies to all purchases made through the official Chalkless Australia online store.

If you purchased from an authorised retailer, please contact the retailer directly, as their returns policy will apply.

Change of Mind Returns (30 Days)

If you change your mind about your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return, items must:

Be unopened, unused, and in original condition.
Be in original packaging with all labels, seals, and accessories included.
Include proof of purchase.

Non-Returnable Items

The following items are not eligible for change-of-mind returns:

Opened or used Grip Enhancer products
Used or installed accessories (including dispensers, holders, or applicators)
Clearance or Final Sale items
Products damaged due to misuse, improper use, or improper storage

This does not affect your rights under Australian Consumer Law.

How to Start a Return

To initiate a return, please contact our support team within 30 days of receiving your order.

Email: sales@chalkless.com.au

Please include:

Full name
Order number
Items you wish to return
Reason for return

We will provide return instructions and the return address.

Please do not send items back without approval, as this may delay processing.

Return Shipping

Unless the item is faulty, damaged, or incorrectly supplied, customers are responsible for return shipping costs.

We recommend using a tracked shipping method, as we are not responsible for items lost in return transit.

If the return is due to our error (for example, incorrect or defective item), we will cover reasonable return shipping costs.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

Refunds will be processed within 5–7 business days
Refunds will be issued to the original payment method
Original shipping fees are non-refundable unless required under Australian Consumer Law or due to our error

Please note that bank processing times may vary.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us as soon as possible.

Email: sales@chalkless.com.au

Please include:

Order number
Description of the issue
Photos of the product and packaging

If the fault is confirmed, we will offer an appropriate remedy in accordance with Australian Consumer Law, which may include:

Replacement
Repair (where applicable)
Refund

Incorrect or Missing Items

If your order is incorrect or incomplete, please contact us within 7 days of delivery.

Please provide:

Order number
Details of the issue
Photos if applicable

We will resolve the issue promptly by sending a replacement or issuing a refund where appropriate.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies your rights under Australian Consumer Law.

Our products come with guarantees that cannot be excluded under Australian Consumer Law, including your right to a replacement or refund for major failures.

Contact Us

Email: sales@chalkless.com.au
Phone: +61 7 3289 6560

Business Address:
Chalkless Australia
1/264 Leitchs Rd
Brendale QLD 4500
Australia

Return Address:
Chalkless Australia
P.O. Box 76
Samford QLD 4520
Australia