Shipping policy

At Chalkless Australia, we aim to process and dispatch your order as quickly as possible while providing reliable delivery through Australia Post.

This Shipping Policy applies to all orders placed through the official Chalkless Australia online store.

Shipping Destination

We currently ship to addresses within Australia only.

At this time, international shipping is not available.

Shipping Rates

  • Standard Shipping
    FREE shipping on orders over $65 AUD;
    $10 AUD shipping on orders under $65 AUD
  • Express Shipping
    $5 AUD on orders over $65 AUD
    $15 AUD on orders under $65 AUD

Shipping charges are calculated and displayed during checkout before payment is completed.

Warehouse Operations

Our warehouse operates Monday to Friday, 8:00 AM – 4:00 PM (AEST), excluding Australian National and Queensland public holidays.

Orders are processed and dispatched during these operating hours.

Orders placed outside warehouse operating hours, on weekends, or on public holidays will be processed on the next available business day.

Order Processing

We aim to process and dispatch all orders within 1–2 business days after payment has been successfully received.

Please note that selecting Express Shipping refers only to the delivery service selected at checkout and does not guarantee same-day dispatch or priority order processing.

During promotional periods or high order volumes (including EOFY, Black Friday, Christmas and New Year), processing times may be slightly longer. We appreciate your patience during these busy periods.

Estimated Delivery Times

After your order has been dispatched, estimated delivery times are:

  • Standard Shipping: 2–8 business days
  • Express Shipping: 1–4 business days

Delivery time frames are estimates only and may vary depending on your location and the Australia Post delivery network.

Delays caused by weather events, public holidays, or peak shipping periods are outside our control.

Shipping Carrier

All orders are shipped using the Australia Post network.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor your parcel through Australia Post.

If you have not received your tracking information within three business days after placing your order, please contact us.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is supplied, delivery delays or additional shipping charges may occur.

Once an order has been dispatched, we may not be able to change the delivery address.

Undeliverable or Returned Parcels

If a parcel is returned to us because:

an incorrect delivery address was provided;
delivery was refused;
or the parcel was not collected from Australia Post within the required collection period,

a $10 AUD redelivery fee may apply before the parcel is shipped again.

If you choose to cancel your order after the parcel has been returned to us for one of the reasons above, a $10 AUD restocking fee may be deducted from your refund.

Lost or Delayed Deliveries

If your parcel appears to be significantly delayed or lost during transit, please contact us as soon as possible.

Please include:

Your order number
Your full name
Your delivery address

We will work with Australia Post to investigate the shipment and provide an appropriate resolution where applicable.

Damaged Deliveries

If your parcel arrives visibly damaged, please take photographs of both the outer packaging and the products before opening the parcel where possible.

Please notify us within 7 days of delivery if you believe your order has been damaged during transit.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Email: sales@chalkless.com.au

Phone: +61 7 3289 6560